Frequently Asked Questions

Yes — at SWPLUG, all items are 100% authentic. Every item is carefully sourced and verified before reaching you.

All products are brand new and unworn unless stated otherwise in the description.

We aim to offer a full size range where possible. If your size isn't available, contact us and we can source it for you.

UK delivery typically takes 2–5 working days. You'll receive tracking details once your order has been dispatched.

Yes, SWPLUG ships worldwide. Shipping times and costs vary depending on your location.

We accept returns and exchanges within 7–14 days. Items must be unworn and in original condition. Contact us before returning.

You can order directly through our website or via Instagram DM. We'll confirm all details before processing your order.

We accept secure payments via card, bank transfer, PayPal, and Klarna.

Yes, sourcing is a key part of SWPLUG. If you're looking for something specific or hard to find, message us and we'll handle the rest.

Yes — we keep you updated from order confirmation through to delivery.

Some products may restock, but most are limited. Once they're gone, they're gone — so don't wait. If you really need a specific product, contact us and we can assist with sourcing.

You can reach us via Instagram or through our website contact page. We aim to respond as quickly as possible.

SWPLUG delivers carefully sourced, in-demand pieces with a focus on authenticity, quality, and a smooth buying experience.